Cancellation & Rescheduling Policy

At Mindset2Learn, we understand that life can get busy and schedules sometimes change. To make sure every student receives consistent support and our tutors can plan effectively, we kindly ask all families to follow our cancellation and rescheduling policy.

Notice Requirement

Please provide at least 8 hours notice if you need to cancel or reschedule a session.

Cancellations made less than 8 hours notice will be charged in full or counted as a used session.

Sessions may be rescheduled based on tutor availability.

No Shows

If a student does not attend a scheduled session without notice, that session will be marked as a no-show and cannot be refunded or rescheduled.

Emergencies

We understand that unexpected situations happen. If you experience an emergency, please reach out to us as soon as possible. We'll do our best to make accommodations.

Tutor Cancellations

If your tutor ever needs to cancel a session, you'll be notified right away, and the session will be rescheduled.

Consistency Matters

Regular attendance helps students build momentum and confidence. Repeated cancellations may lead to the loss of a regular tutoring time slot to ensure fairness for all families.